Shipping charge is based on the exact weight of the products, not flat shipping rate. Your shipping charges are automatically calculated from the system based on the combined weight of the product in your cart. You can check your shipping charges in your cart using "Get shipping estimates" calculator before checkout.
IMPORTANT NOTE: All my products are made to order designed and handmade by me! So Please allow me from 5 то 7 business days to produce your order depending on the volume of work and amount of orders. Once printed and sewed I carefully inspect your order for defects and send it to you with USPS Recorded Priority mail or DHL Express / FedEx Express depending on the weight / For example an order below 1 kg. would be sent via USPS International service and all bedding sets / wall murals that are more than 1 kg. are sent via FedEx / DHL Express courier.
*** IMPORTANT: Please note that I am not responsible for any duties/taxes/VAT/import/handling fees charged by other countries at customs. These charges are imposed by the destination country and are solely the responsibility of the buyer. If you are not sure if you qualify for Import/Duty tax please check before ordering. Each destination country has a different minimal set up limits for imports from European Union.
I offer USPS Priority mail International signed for service / postage fees include tracking information on the package/ for orders up to 1 kg. All other orders are sent via DHL Express / FedEx Express service.
I have combined shipping charge for multiple items / based on the combined weight of your order/.
All Shipping charges are the minimum amount I need in order to send your item and they are based on the weight of the order and zoning. In most cases I cover a part of the shipping charges also. Please have in mind that I have to use Express International service and I made sure that you get the fastest service on the price of a regular postal service. If you have any doubts you can check shipping charges for Express service on FedEx / DHL Express websites.
In your cart you can use Shipping Estimate charge calculator to check your charges before you proceed to checkout.
*** DELIVERY TIME: Delivery time for USPS International Recorded Priority mail service from Bulgaria, Europe is up to 10 business days after dispatch for the United States and Canada, 5 to 7 business days for European countries and up to 14 business days for the Rest of the World. Please allow some extra time to receive your order as sometimes there might be a delay due to weather or any other circumstances as custom checks, Holidays and etc. I will always provide a tracking number so that both you and me can trace your shipment!
DHL Express / FedEx Express service takes 3 to 5 business days for USA, Canada and rest of the World and up to 3 days for EU. I made sure that distance will not be an issue and you will not have to wait long to receive your item. Shipping with DHL / FedEx is fast and secure.
DHL Express/ FedEx Express does not deliver to PO.BOX as they have strict Proof of Delivery Signature policy. I would need a phisical address in order to use Express service. If you provided PO. BOX please send me an e-mail to firstname.lastname@example.org or I will contact you prior shipping.
For shipping of your order I will use THE ADDRESS YOU PROVIDE AT THE TIME OF CHECKOUT. Please check your receipt and ensure that your shipping address is correct . Providing correct shipping address will prevent your order from loss. If this is the case I am not to be held responsible. If however some address is incorrect and I do receive your order back I can resend it again to the correct address that you provide if you are willing to pay the additional shipping charge. If you contact me before sending I can correct your shipping info but I can not do it after I dispatch it.
REFUNDS and RETURN policy:
All my products are MADE TO ORDER !!! I do not hold a stock of it.
Orders canceled before shipping may be subject to a materials fee. In case you changed your mind please react straight away / not later than 2 days after order/ and do not wait until I already produced it and invested time, efforts and materials that are due to your personal design choice, size and finish.
Cancellations and Returns are NOT accepted at any time for Custom size prints. Please order carefully!
If you are unsure about the size or color you need please read the information I give on each individual listing or request more information to clear any questions or concerns you may have! If you have additional questions contact me on email@example.com. I try to give as much detailed information as I can regarding each product.
As all products are handmade due to an individual size and finish order I DO NOT accept returns other than:
1. The items you have received are damaged
- Contact me within 24 hours of merchandise arrival, mentioning your Name, Order Number, the Product Code or description of the damaged items and attaching detailed pictures of the damaged items and of the packing material.
- do not ship the damaged items back until we give you proper instructions.
2. The items you have received are incorrect
Please within 5 calendar days of receiving the order, mention your Name, Order Number and clearly describe the problem with your item. We will give you clear and simple instructions. You may be asked to send us some pictures of the incorrect items.
CUSTOM ORDERS: A Custom Order is any item made to an individual’s specifications. Once purchased, it cannot be returned for any reason. Please order carefully! Once a design and price have been agreed upon, a 50% non-refundable deposit may be required, with the balance due at completion.
I do not accept Returns for an exchange as I do not hold stock. All my products are made-to-order !!!
Order carefully and have a Happy Shopping!