FAQs - Frequently Asked Questions and Answers

Design Service

1. "I like this design, but I want it in purple. Can you help" 

Most of my designs are designed by me / All collections except photo prints/ and are customisable. You can change color palette, design elements, add quote, writing or your name incorporated in your new design. This is a FREE service. You will receive a project for approval with an option for adjustments. Once you are happy with the final design I will generate a custom draft order invoice for you to order and then produce it by your exact specifications. Please feel free to share your ideas to tania@artbedding.us

Before you make "Custom color request" please check the specific name of color shades here: https://digitalsynopsis.com/design/color-thesaurus-correct-names-of-shades/

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1.1 Ï really like this elephant design, but I want to change the background with another one I saw and I just love. And can you please change the dark brown lines to black if possible. Can you do that and how much would you charge me for this custom request? "

This is totally possible and this is a FREE service from me. You will not be charged extra for this custom changes, you would only pay the price of your product. You can mix and match any graphics that you like with backgrounds from other designs or change color palettes to match your room interior. All you need to do is send me an e-mail to tania@artbedding.us with description of your custom request like size, link to the design you refer or print screen, clear instructions on what you want me to adjust or modify.

custom design services

You are not tied into a specific product or size. You can adjust the size to fit your needs or have this pattern produced as curtains, backdrop, bedding set, wall mural or canvas print, shower curtain etc. 

2. " I need to change the size of the duvet cover so I can use it with my comforter / quilt. Can you do that?"

Yes, you can order any of my bedding sets in custom size. This is a FREE service. If for example you need Twin XL duvet cover set with size 71 inch instead of 68 inch in width just leave me a note on checkout. You will not be charged extra for any change + - 5". Adjustments, bigger than +5" are due on request and apply for custom offer request with additional small material fees. Please contact me via chat or drop me an e-mail to tania@artbedding.us to get a quotation for your custom project.

3. " My son is a passionate fan of ........ Can you design a bedding set so I can suprise him for his birthday?"

I accept custom orders and offer FREE design services. You can share your ideas via chat or send me an e-mail to tania@artbedding.us with your request and if I feel like I can create something for you I will come up with a project. Any similar projects, detailed descriptions on the size and elements are helpful so I can get a feel of what you are looking for. 

Individual custom design project service

You can select the type of product to incorporate your custom design into, it can be bedding set, wall hanging, throw pillows, bath and beach towels, shower curtain, curtains, canvas prints, wall murals for rooms or bathrooms, backdrops and more. I have not uploaded all product ranges I have the capacity to produce inhouse. You can order exactly the size and finish that will suit your needs and space. So do not hesitate to contact me on tania@artbedding.us for details.

4. "I need you to add "Not all that wander are lost" to the design and a name. I would like to add this to my order, but I do not know how. 

You can always leave me a note in "Special instructions for seller" in your cart, before you proceed to checkout. Your note must include also any additional instructions like type of font you would prefer, do you want to add any graphics, color of the writing etc. You can add names, quotes, monograms, dates etc. I can also include company logos. You must provide original vector EPS file. You can check compability by sending the file to tania@artbedding.us. 

5. I just ordered king size bedding set, but I am using regular size pillows, I just like my duvet bigger. Can you make a regular size pillow covers instead?" 

Yes, this is a common practice so I will of course produce exactly the size and product you want. Please just leave me a note with instructions in the notes field in your cart. Same applies to other sizes like euro shams etc. or a queen sized bedding with a king size pillows for example. As I produce each bedding individually there is not a problem to make adjustments in size. All changes that you wish to make and are made after printing of your order are a subject of material fee. All changes must be made in 24 hours. 

notes special instructions seller

5. " Can you print a custom image if I send it to you? I have some nice photos from my holiday that I made with my Iphone 8 that I wish to use"

Yes, of course I can work with your image. But first we need to make sure the quality of the image is appropriate for HD quality print. On most images that are taken with your camera or phone there are some defects, blurring and pixelation that you can not see on the small screen. It must be a good quality image on focus with big enough size, not resized and without any type of filters. Size specifications depends on the surface you need it printed on/ fabric, canvas, vinyl ets/. Just send me an e-mail with your original image to tania@artbedding.us and I will get back to you with my personal opinion if this image is aplicable for print in the size you want and used for prinrting and production of a certain product. 

STOCK IMAGES Individual orders offer:

In order to make the design project of your dreams I have a subscription to www.shutterstock.com. This allows me an access to a vast selection of high quality professional photos and design resources that I can use in designing your personal use individual project. I can use my subscription and download graphics and photos in the right size and quality I need without any compromise in quality. This is a FREE service from me and you will not be charged extra for the image or pattern you want. If for eaxmple you need a specific scene to be produced as a wall mural and you can not find the right match in my wall mural section you can always do a search on www.shutterstock.com, select the image you want and send it to tania@artbedding.us as a link or as a image number. I will then download it, resize it and redesign it and will use or produce it as a specific product for personal use like wall mural, wall tapestry, canvas print or will use it in my project for making a specific custom pattern of your bedding set project etc. 

stock photo gallery

6. What colors you have available for the reverse side? Do you have sky blue or orange?

I hold stock of 8 colors 100% organic cotton sateen fabric / white, black, cream beige, canvas tan, lilac, ash pink, princess pink, red /. Please select carefully and contact me if you are unsure of the exact color. Most of my colors are pastel. I tried to give as close color as possible, but there are differences depending on your screen color settings. You can also check my GALLERY

Size chart reverse color fabric

7. If I want a different size for the pillows can you do that?

Yes, of course. I will design and print exactly the size you need due to your instructions. I will keep as much of the original design as I can. 

For any other questions you may have with regards to your order or custom design please contact me via Live Chat or send me an e-mail to tania@artbedding.us 

 

Production process

1. " I am looking at purchasing a Comforter set as this is a gift to my daughter and she is used to comforters. Do you offer this?

Yes, I can make a comforter set instead of a Duvet cover set. You can select any of my Bedding set designs and upgarde it to a comforter set by purchasing a Comforter set UPGRADE. You can go to my add and read instructions HERE 

2. "Could you please tell me if the elephant artwork is available and how much it is? "

All my products are made to order. I do not hold stock of it. So I can produce any design specially for you due to your size and finish or color preference. I have universal sizes for my listings that you can choose from. All sizes are given in my adds. Contact me if you have further questions or need different sizes. Please check Size Guide

3. " I am not sure if I can wash this bedding. I am concerned that the print will wash away. Can you give me any washing instructions"

Yes, you can treat your bedding set or any other product as you normally do, no extra care needed. You can wash it on high temperatures up to 60 degrees celsium/, use your regular washing agent or even bleach if needed and the print will not fade away. It is also tumble drier safe. 

4. "What materials you use as I can not stand artificial fabrics and would prefer natural fabrics like cotton and linen "

As I have the same issue I made sure that my bedding is the perfect combination between long lasting vibrant colors printed top and luxury feel bedding experience. For the reverse side of my bedding I use 560 Thread count 100% organic cotton sateen fabric that is anty allergy and have heat regulation properties. 

5. What is a cotton sateen and is it natural or artificial? What is the difference between cotton and cotton sateen? 

 Cotton is a natural plant fiber which grows around the seed of the cotton plant. Cotton Sateen fabric is 100 percent cotton fabric with a high thread count and a lustrous sheen.

6. "Does this ship fairly quick?"

As all my products are made to order I would need around a week to produce it and then dispatch it. It all depends on the work I have at the moment. I set up 7 working days as the maximum time I need. If you have a deadline or special occasion please contact me prior order so I can give you an estimate shipping and delivery date.

USEFUL RECOURCES: If you need to find a creative way to hang your tapestry there are plenty of tutorials in Youtube to help you decide what final outcome you want to achieve. After you decide what is the best way for you to install your tapestry you can select one of the 3 most common options - small transparent grommets in all 4 corners, a rod pocket for using rope or just lined to use with pins, clips etc. You can watch video HERE

ordering_process

1. "How can I use the discount code I have?"

All you need to do is to select your product and go to your cart and process to checkout. In the next Customer information page you can fill in the Discount code and click APPLY. Your discount will be automatically deducted from your invoice. 

2. " I noticed that my shipping address is the same as billing address but they are different. Why is that?"

The Checkout process will lead you through 4 stages before you complete your order. When you fill in your Customer information you fill in the address where you would want your order to be delivered to. By defolt this address is considered your billing address. But you can always change that on Rewiew your order page. 

Checkout_process

3. " I have a Welcome discount code for 10% off that I want to use, but it is not working. Why is that? " 

If you have a Complimentart Welcome code for signing for my Insider club newsletter or creating an account it is valid for 7 days. So you must complete your order within this time frame. Some of the discount codes are time sensitive. You can find  this information in your e-mail. If you have any issues with it please contact me via live chat or e-mail to tania@artbedding.us.

4. " I have 2 discount codes, one is for 10% Welcome code and the other is a Thank you code for 15% OFF. Can I use both?"

You can not combine all codes you have into one order. You must select only one discount code, that would be the one that suit your needs best. This system would allow only one discount code to be applied on checkout. 

Payments

1. " I want to purchase bedding but I don't have Pay Pal,  I have a Mastercard credit card. Do you offer different method of payment other than Pay Pal and how can I pay you with my credit card?"

You do not need Pay Pal account in order to use your credit / debit card. Pay Pal system is a credit card gateway also so you can use your card to make payment. Please see below an examples of the steps you need to make in order to pay your order. 

1. From your shopping card please review your order and proceed to checkout by filling in your contact details and shipping details. Then click "Complete order"tab.

2. You will be redirected to secure Paypal page where you have to select your payment method. You can either use your Pay Pal account or select to pay with ypour card by clicking "pay with your credit / debit card " tab. 

3. Fill in your credit card information as usual. 

For more information check https://www.paypal.com/bg/home

credit card payment

Shipping

IMPORTANT!!! 

1. "Do you ship to Argentina?"

Yes, we ship Worldwide from Europe to any location. I ship regularly to USA and Canada, Australia and New Zealand, all European countries.

2. Where are you located? Are you in US?

I am based in Bulgaria, Europe. All my items are produced locally and shipped from here, not drop shipping. 

This is one of the main reasons why I can not afford FREE shipping unless I have a Special offer for Free shipping. As most of my clients are based in rest of EU, USA, Canada and Australia I use International Priority Recorded shipping or Express shipping.

3. "If I order today when I will receive my order" 

All my product are made to order. I would need from 5 to 7 business days to print and produce your order before sending. Then it is carefully inspected for any defects and dispatched via one of my Shipping options. Please check for details on my Shipping page from INFORMATION tab on the main menu or shipping information in my adds.

4. "I think that your shipping charges are high, a real rip off"

All my charges are based on weight, not flat shipping charges. I did my best to offer the lowest prices and in most cases I cover some of the shipping charge just to make sure that my clients would receive their order in timely manner and safe. If you are unsure if my prices are fair please check on USPS official page or on DHL.com or FedEx website for International Pririty mail / International Express charges. 

5. "Do you offer Combined shipping?"

Yes, we do have combined shipping that is automatically calculated from the system based on the combined weight of your order. 

6. "How I can see my shipping charges before ordering?"

You can always check your shipping charges before checkout. Just go in your Cart and at the right bottom of the page you can find Shipping estimate calculator that would show your charges based on the weight of your order and exact location. If you are unsure how to check please contact me with the product and size you selected. 

Size chart Bedding & Wall Decor

 Available sizes: 

*If you need custom sizes please contact me for details via chat or directly on tania@artbedding.us. As all my items are made to order I have full control over the production process /sizes, color palettes, designs etc./;

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  For my Shipping and Return policy please read HERE

Payment and money back guarantee