All my products are made on demand to meet your exact specifications. I do not hold stock. All products are designed by me. I have full control over all stages of the creation process- from design to production. All my products are made locally. No resell or dropshipping items offered.
Please allow 5 to 7 business days to produce your order, depending on the volume of work and orders. Once made, I carefully inspect your order and if the quality is approved I will send it to you with one of the Shipping services described below.
Shipping charge is based on the exact weight of the products, not flat shipping rate. Your shipping charges are automatically calculated from the system, based on the combined weight of the product in your cart. You can check your shipping charges in your cart using "Get shipping estimates" calculator before checkout.
I offer USPS Priority Recorded mail service / postage fees include tracking information on the package/ for orders up to 0,5 kg./ Delivery time is fixed by the provider and is as follows:
*** DELIVERY TIME: Delivery time for international orders from Bulgaria, Europe is between 7 to10 business days after dispatch for the United States and Canada, 5 to 7 days for European countries and 14 to 21 days for the rest of the world. Please allow some extra time to receive your order as sometimes there might be a delay due to weather or any other circumstances as custom checks, Holidays and etc. I will always provide a tracking number so that both you and me can trace your shipment!
*** IMPORTANT: Please note that I am not responsible for any duties/taxes/VAT/import/handling fees charged by other countries at customs. These charges are imposed by the destination country/postal system and are solely the responsibility of the buyer.
All other orders are sent via DHL Express / FedEx Express Shipping service / no extra charges involved/. It takes from 2 to 5 days Worldwide. Usually it takes 1-2 days for Europe and up to 5 days for US, Canada and rest of the world.
I have Combined shipping charge for multiple items.
My charges are based on individual weight of your order and zoning / no flat shipping rates/ and it is the minimum amount I need in order to send your item.
REFUNDS and RETURN policy:
All my products are MADE TO ORDER !!! I do not hold a stock of it.
Orders canceled before shipping may be subject to a materials fee. In case you changed your mind please react straight away / not later than 24 hours prior purchase/. Please do not wait until I already produced your order and invested time, efforts and materials that are due to your personal design choice, size and finish.
Cancellations and Returns are NOT accepted at any time for Custom size prints. Please order carefully!
If you are unsure about the size or color you need please read the information I give on each individual listing or request more information to clear any questions or concerns you may have! If you have additional questions contact me on firstname.lastname@example.org. I try to give as much detailed information as I can regarding each product.
As all products are handmade due to an individual size and finish order I DO NOT accept returns other than:
1. The items you have received are damaged
- Contact me within 24 hours of merchandise arrival, mentioning your Name, Order Number, the Product Code or description of the damaged items and attaching detailed pictures of the damaged items and of the packing material.
- do not ship the damaged items back until we give you proper instructions.
2. The items you have received are incorrect
Please within 5 calendar days of receiving the order, mention your Name, Order Number and clearly describe the problem with your item. We will give you clear and simple instructions. You may be asked to send us some pictures of the incorrect items.
CUSTOM ORDERS: A Custom Order is any item made to an individual’s specifications. Once purchased, it cannot be returned for any reason. Please order carefully! Once a design and price have been agreed upon, a 50% non-refundable deposit may be required, with the balance due at completion.
I do not accept Returns for an exchange as I do not hold stock. All my products are made-to-order !!!
Order carefully and have a Happy Shopping!